Information Services & Solutions (ISS)

Meet the people bringing Silicon Valley to the world of medicine.
Life-saving applications. Never-been-seen solutions.

Our technical professionals define the forefront of healthcare technology.

Information Services & Solutions (ISS)

Our ISS team puts UCLA Health and David Geffen School of Medicine on the defining edge of medical technology. We keep all systems running smoothly. We advance our central infrastructure and offer services and solutions to our more than 20,000 colleagues throughout UCLA Health, Practice Group and David Geffen School of Medicine at UCLA.


CareConnect is UCLA's latest advancement in the world of electronic health records (EHR). The system merges functions once performed by 65 software applications into a single utility. CareConnect transforms the way we deliver accessible, around-the-clock care across UCLA and the David Geffen School of Medicine at UCLA.

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At UCLA Health, we achieve excellence in patient care consistently by following the steps outlined in CICARE.

CICARE is an acronym that describes specific behaviors that are guaranteed to result in excellent communication with patients, families and colleagues.

Every UCLA Health employee, physician and volunteer holds themselves and their colleagues accountable for practicing these six steps with everyone on every encounter.

Click on the above to learn more about CICARE.


Please confirm that you
agree with CICARE

Connect with the patient and their family members by addressing them as Mr./Ms., or by the name they prefer.

Introduce yourself and your role.

Communicate what you are going to do, how long it is going to take, and how it will impact the patient.

Ask permission before examining the patient and anticipate patient and/or family needs, questions or concerns.

Respond to patient and/or family questions and requests with immediacy.

Exit courteously and/or with an explanation of what will come next (or when you will be back to check on them).