“I like the environment because it fosters innovation.”

Jason began his career at Ronald Reagan UCLA Medical Center as a new grad over 10 years ago when he finished his residency. He was looking for opportunities to teach, and as a teaching hospital UCLA was the perfect environment. After leaving for several years to pursue other professional opportunities, Jason found himself back in 2013, at UCLA Medical Center, Santa Monica. He now serves as the pharmacy's Clinical Coordinator.

“I was looking for more growth and leadership opportunities,” he tells us. Pharmaceutical Services at UCLA Health, which is one of the nation's top ranked pharmacy departments, provides those opportunities in abundance. “We're doing so many innovative things here, I think it's fair to say we're helping define the future of the hospital pharmacy.”

“One thing we're doing is really broadening the field into patient care delivery,” Jason said. CareConnect, UCLA's advanced electronic records systems, is also enabling important changes. “We can verify right away if the drug ordered is appropriate according to evidence-based guidelines and check for potentially adverse side effects based on the patient's medical history or tests taken while in the hospital. It's a natural system of checks and balances.”

Having worked at both Ronald Reagan UCLA Medical Center and UCLA Medical Center, Santa Monica, Jason understands what's different, but also what both have in common. “The patient populations differ. But the philosophy – the physicians, nurses, pharmacists working together to innovate, to listen to new ideas that can translate to improved patient care – that doesn't change. Which is what UCLA is really all about.”

Additional Employee Videos:

Carl, Rehab Department

Carl, Rehab Department

UCLA Health provided Carl with his first experience in a medical setting. As a member of the Lift Team, he provides muscle and support to nurses at Ronald Reagan UCLA Medical Center, one of the top hospitals in the nation.

Anna, Sr. Patient Liaison

Anna, Sr. Patient Liaison

As a Sr. Patient Liaison in the Office of Patient Experience, Anna has the opportunity to use her communication skills to help patients and their families have a better understanding of the care they're receiving at UCLA Health.

Wendy, Clinical Care Partner

Wendy, Clinical Care Partner

Wendy loves to help people, and she gets to do that every day as Administrative and Clinical Care Partner at UCLA Health. Working in Oncology, she greets patients, listens to their concerns and lets them know that "we're there for them."

Kim, RN - Orthopedics Unit

Kim, RN - Orthopedics Unit

Kimberly is Unit Director for a surgical inpatient unit at UCLA Medical Center, Santa Monica. Working at UCLA has afforded Kim the opportunity to be involved directly with patient care and support staff nurses at the bedside.

Deidre, IT Adoption & Engagement

Deidre, IT Adoption & Engagement

Deidre started her journey as a Physical Therapist, but soon found another way to help people with her passion for technology. Today she is a Director in the Information Services and Solutions department of UCLA Health.

Bethany, Clinical Laboratory

Bethany, Clinical Laboratory

A Clinical Laboratory Scientist Supervisor, Bethany works in the Blood Bank Lab at Ronald Reagan UCLA Medical Center. She welcomed the opportunity to return to UCLA, which is her undergraduate alma mater.

Emerita, Housekeeping

Emerita, Housekeeping

Before joining UCLA Health, Emerita worked outside of health care in customer service positions. In her Housekeeping role, the work she does impacts patient care and satisfaction. In her words, "Patients will always remember the way they were treated."

Meggie, Neurological Rehab

Meggie, Neurological Rehab

As an Occupational Therapist in the Neurological Rehab Unit at UCLA Health, Meggie helps patients get back to their everyday tasks. Teamwork is essential to success in her field, and it's one of the reasons she's happy to be at UCLA Health.

Karen, MRI Tech/Radiology

Karen, MRI Tech/Radiology

Karen started as an Intern with UCLA Health and is now working as an MRI Technologist at UCLA Medical Center, Santa Monica. In her role, she uses CICARE to make patients feel comfortable and have the best experience possible.

Chris, Emergency Medical Tech

Chris, Emergency Medical Tech

When he was 16, Chris began his journey as a Fire Explorer. As soon as he had the chance to take the EMT test, he went for it. Now he's happy to be working in UCLA's Critical Care Transport Department as an Emergency Medical Tech

Paul, Chief Administrative Officer

Paul, Chief Administrative Officer

Paul Watkins is Chief Administrative Officer for UCLA Medical Center, Santa Monica. He points out that the new Santa Monica facility was designed with the patient in mind, so that all of the services flow around the patient. For Paul, being at UCLA has been "a phenomenal experience."

Jerome, Performance Excellence

Jerome, Performance Excellence

Jerome began his journey with UCLA Health more than 22 years ago as a work-study student. He worked his way up to become a Manager in Hospital Transportation Department. Today he holds dual roles in the Transportation and Performance Excellence Departments.

Louise, Management Service Officer

Louise, Management Service Officer

When Louise was a surgery patient at UCLA, she fell in love with the organization. She started working as a Billing Clerk in 1986 and her journey continued. Now she's as a Management Service Officer with the Faculty Practice Group in Santa Monica.

Administrative Fellowship Program – Group 1

Administrative Fellowship Program – Group 1

Randi Wiggins (2010), Jeff Butler (2008), Jenny Jun (2010) and Samantha Cao (2009) share their experiences in the Administrative Fellowship and Internships Programs at UCLA Health.

Administrative Fellowship Program – Group 2

Administrative Fellowship Program – Group 2

Michael Burke (2012) and Lily Roh (2013) talk about their experiences in the UCLA Health Administrative Fellowship Program. This 12-month program provides young leaders with hospital management and administrative training in all aspects of an academic medical center.

Administrative Fellowship Program – Group 3

Administrative Fellowship Program – Group 3

Eric Harasimowitz (2013) and Frances Watts (2012) talk about their experiences in the UCLA Health Administrative Fellowship Program. This 12-month program provides qualified young leaders with hospital management and administrative training in all aspects of an academic medical center.

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At UCLA Health, we achieve excellence in patient care consistently by following the steps outlined in CICARE.

CICARE is an acronym that describes specific behaviors that are guaranteed to result in excellent communication with patients, families and colleagues.

Every UCLA Health employee, physician and volunteer holds themselves and their colleagues accountable for practicing these six steps with everyone on every encounter.

Click on the above to learn more about CICARE.

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Connect with the patient and their family members by addressing them as Mr./Ms., or by the name they prefer.

Introduce yourself and your role.

Communicate what you are going to do, how long it is going to take, and how it will impact the patient.

Ask permission before examining the patient and anticipate patient and/or family needs, questions or concerns.

Respond to patient and/or family questions and requests with immediacy.

Exit courteously and/or with an explanation of what will come next (or when you will be back to check on them).