“I chose UCLA because it's a teaching hospital.”

Maria joined UCLA as an OR Tech directly from school. Her primary role is making preparations for surgery – preparing the rooms, the physicians and the patients. With up to 20 procedures a day, her job keeps her busy. These might include eye surgeries, orthopedics, general surgery or gallbladder surgery to name a few. So hers are very full days encompassing a wide range of procedures. But amid all the constant work, there is also constant learning. Which is why Maria chose UCLA.

“The surgeons are great – wonderful doctors and amazing teachers. It's not necessarily their role to teach us, but that's the environment. They are so open to helping you learn more and more,” she says. “If I have a question about something, I never hesitate to ask. The continuous learning makes my job great. And their job easier!”

“Because we're a teaching hospital we almost always have a resident in the room. As the attending physician explains things to the resident, you're there and hear everything. You're never just standing there. You're always soaking up knowledge like a sponge. And nothing has built my confidence like knowledge has.”

“The physicians I work with go all out for me. I pay them back by going all out for them, and for the patients that we all serve. If that means staying late, that's fine by me, especially in cases where I might know more about a particular patient than the tech who's about to relieve me. So I would rather stay and help and not delay the process because that's what everyone is counting on. And I want them to know they can always count on me.”

Additional Employee Videos:

Carl, Rehab Department

Carl, Rehab Department

UCLA Health provided Carl with his first experience in a medical setting. As a member of the Lift Team, he provides muscle and support to nurses at Ronald Reagan UCLA Medical Center, one of the top hospitals in the nation.

Anna, Sr. Patient Liaison

Anna, Sr. Patient Liaison

As a Sr. Patient Liaison in the Office of Patient Experience, Anna has the opportunity to use her communication skills to help patients and their families have a better understanding of the care they're receiving at UCLA Health.

Wendy, Clinical Care Partner

Wendy, Clinical Care Partner

Wendy loves to help people, and she gets to do that every day as Administrative and Clinical Care Partner at UCLA Health. Working in Oncology, she greets patients, listens to their concerns and lets them know that "we're there for them."

Kim, RN - Orthopedics Unit

Kim, RN - Orthopedics Unit

Kimberly is Unit Director for a surgical inpatient unit at UCLA Medical Center, Santa Monica. Working at UCLA has afforded Kim the opportunity to be involved directly with patient care and support staff nurses at the bedside.

Deidre, IT Adoption & Engagement

Deidre, IT Adoption & Engagement

Deidre started her journey as a Physical Therapist, but soon found another way to help people with her passion for technology. Today she is a Director in the Information Services and Solutions department of UCLA Health.

Bethany, Clinical Laboratory

Bethany, Clinical Laboratory

A Clinical Laboratory Scientist Supervisor, Bethany works in the Blood Bank Lab at Ronald Reagan UCLA Medical Center. She welcomed the opportunity to return to UCLA, which is her undergraduate alma mater.

Emerita, Housekeeping

Emerita, Housekeeping

Before joining UCLA Health, Emerita worked outside of health care in customer service positions. In her Housekeeping role, the work she does impacts patient care and satisfaction. In her words, "Patients will always remember the way they were treated."

Meggie, Neurological Rehab

Meggie, Neurological Rehab

As an Occupational Therapist in the Neurological Rehab Unit at UCLA Health, Meggie helps patients get back to their everyday tasks. Teamwork is essential to success in her field, and it's one of the reasons she's happy to be at UCLA Health.

Karen, MRI Tech/Radiology

Karen, MRI Tech/Radiology

Karen started as an Intern with UCLA Health and is now working as an MRI Technologist at UCLA Medical Center, Santa Monica. In her role, she uses CICARE to make patients feel comfortable and have the best experience possible.

Chris, Emergency Medical Tech

Chris, Emergency Medical Tech

When he was 16, Chris began his journey as a Fire Explorer. As soon as he had the chance to take the EMT test, he went for it. Now he's happy to be working in UCLA's Critical Care Transport Department as an Emergency Medical Tech

Paul, Chief Administrative Officer

Paul, Chief Administrative Officer

Paul Watkins is Chief Administrative Officer for UCLA Medical Center, Santa Monica. He points out that the new Santa Monica facility was designed with the patient in mind, so that all of the services flow around the patient. For Paul, being at UCLA has been "a phenomenal experience."

Jerome, Performance Excellence

Jerome, Performance Excellence

Jerome began his journey with UCLA Health more than 22 years ago as a work-study student. He worked his way up to become a Manager in Hospital Transportation Department. Today he holds dual roles in the Transportation and Performance Excellence Departments.

Louise, Management Service Officer

Louise, Management Service Officer

When Louise was a surgery patient at UCLA, she fell in love with the organization. She started working as a Billing Clerk in 1986 and her journey continued. Now she's as a Management Service Officer with the Faculty Practice Group in Santa Monica.

Administrative Fellowship Program – Group 1

Administrative Fellowship Program – Group 1

Randi Wiggins (2010), Jeff Butler (2008), Jenny Jun (2010) and Samantha Cao (2009) share their experiences in the Administrative Fellowship and Internships Programs at UCLA Health.

Administrative Fellowship Program – Group 2

Administrative Fellowship Program – Group 2

Michael Burke (2012) and Lily Roh (2013) talk about their experiences in the UCLA Health Administrative Fellowship Program. This 12-month program provides young leaders with hospital management and administrative training in all aspects of an academic medical center.

Administrative Fellowship Program – Group 3

Administrative Fellowship Program – Group 3

Eric Harasimowitz (2013) and Frances Watts (2012) talk about their experiences in the UCLA Health Administrative Fellowship Program. This 12-month program provides qualified young leaders with hospital management and administrative training in all aspects of an academic medical center.

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At UCLA Health, we achieve excellence in patient care consistently by following the steps outlined in CICARE.

CICARE is an acronym that describes specific behaviors that are guaranteed to result in excellent communication with patients, families and colleagues.

Every UCLA Health employee, physician and volunteer holds themselves and their colleagues accountable for practicing these six steps with everyone on every encounter.

Click on the above to learn more about CICARE.

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agree with CICARE

Connect with the patient and their family members by addressing them as Mr./Ms., or by the name they prefer.

Introduce yourself and your role.

Communicate what you are going to do, how long it is going to take, and how it will impact the patient.

Ask permission before examining the patient and anticipate patient and/or family needs, questions or concerns.

Respond to patient and/or family questions and requests with immediacy.

Exit courteously and/or with an explanation of what will come next (or when you will be back to check on them).